Delivery Policy
We aim to deliver carefully and clearly, but delivery timing can vary based on stock readiness, route conditions, weather, and operational availability.
Coverage Areas
Delivery may be available only in selected areas. Some orders may require pickup, manual route confirmation, or later scheduling depending on your location and the item ordered.
Scheduling & Timing
Orders are scheduled using the delivery option chosen at checkout, together with stock readiness and internal operations planning. Delivery time estimates are practical guides, not strict guarantees.
Delays & Notifications
Weather, traffic, route disruption, or product preparation may affect delivery timing. Where possible, the website, app, email, or direct customer update channels may be used to notify you.
Customer Responsibility
Please provide accurate contact details, delivery details, and a reachable phone number so dispatch and delivery coordination can happen smoothly.
Failed Delivery
If delivery cannot be completed because of unavailable recipient, wrong details, or access issues, we may arrange a revised delivery attempt or pickup solution depending on the order.